Phelps Chevrolet, INC.

Service was great. Staff were communicative and friendly. Drop-off / pick-up process was smooth. Pricing seemed fair. Docking a half star if I could because it took longer than I would have liked for a routine oil change / tire rotation with an appointment. Maybe that’s a little unfair since the industry standard for these services are slow as molasses.

Hello i am so glad my car is back to your shop ,after Midas Ruin my car, thank you for servicing my car for years , you are truly the best, FACT! I regret taking it there , for sunk brakes , even when i had Appt , I could not wait four days , i am so so so sorry i made a bad choice , now i have to pay for the problem they create, everything will be alright ,now it is in good hands Loyal Customer

I have bought two vehicles at Phelps Chevrolet. Both experiences were amazing in great part due to the exceptional skills of Robin Whitten, a long time sales professional with Phelps Chevrolet. His assistance with the details of trading in my vehicle and buying my new car made everything effortless. He educated me on the technology that I was unfamiliar with in my new 2024 car as well as going through the process of hooking me up to my OnStar app on my phone. Thanks to him and the great group of guys that work there, I am a very happy customer.

I forgot that I in south, please taking that recording down that your customer are first. I know how to put customer, your dealship does not. I brought my Chev Equinox, to get oil consumption in my car. The first experience was great but this second time was the worst customer service I have received in a dealship. Being African American woman, they think I don’t know anything, Chase “Service Professional” , told me it was safe to drive my car long distance , but when I spoke to Matt he said it was not. They are wondering why I issue and upset about the level of service I have received. I wondering if I was a celebrity they would they treat me like this. I wondering if they would let me drive off with my car like this, or is about the $130.00 they are seeking. I am an educated African American Woman, I guess they use to African American Woman cleaning the offices and not having a word say but yes sir. Matt refuse to talk to me because I was taking 20 minutes of his time or is caught his “Service Professional in a lie or not doing his job. Chase thought he could say anything to an African American Women.

Truck was purchased from another dealer that could not make an appointment for 2 weeks. AC Issue with the current temperatures made this unacceptable. Called Phelps and Chase got me in in 2 days. Worked with my extended warranty provider and was able to get the failures covered under warranty. Excellent service and Phelps will be completing my service work moving forward.